{"id":3943,"date":"2025-10-12T18:36:52","date_gmt":"2025-10-12T18:36:52","guid":{"rendered":"https:\/\/www.somoscoliving.com\/faq\/"},"modified":"2026-08-28T21:18:43","modified_gmt":"2026-08-28T21:18:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.somoscoliving.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><!-- {\"type\":\"layout\",\"children\":[{\"name\":\"FAQ\",\"type\":\"section\",\"props\":{\"animation\":\"scale-up\",\"animation_delay\":\"200\",\"height_viewport\":false,\"image_position\":\"center-center\",\"image_size\":\"cover\",\"media_background\":\"#fff\",\"media_overlay\":\"rgba(0,0,0,0)\",\"padding_bottom\":\"xsmall\",\"padding_top\":\"xsmall\",\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"expand\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin_bottom\":\"remove\",\"padding_remove_horizontal\":false,\"width\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\/uploads\/2026\/02\/terraza-coworking-mallorca-h.jpg\",\"image_svg_color\":\"emphasis\",\"margin_bottom\":\"default\",\"margin_top\":\"remove\",\"image_alt\":\"Planted terrace next to the coworking space\"}},{\"type\":\"headline\",\"props\":{\"block_align\":\"center\",\"content\":\"FREQUENTLY ASKED QUESTIONS\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"margin_top\":\"remove\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}}]}]},{\"type\":\"row\",\"props\":{\"column_gap\":\"large\",\"layout\":\"1-3,1-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"RENT A ROOM\",\"id\":\"orders\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-content {background-color:#e2c19f;\\npadding: 10px; \\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin_bottom\":\"xlarge\",\"margin_top\":\"remove\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>\u2022 Accommodation (private room with en-suite bathroom). <br \/>\u2022 All utilities included: internet, water, electricity, climate control, cleaning of <br \/>common areas, towels, and bed linen<br \/>\u2022 Unlimited access to the fully equipped kitchen, dining area, shared lounge, outdoor spaces, and <br \/>workspaces.<\/p>\n\n\\n\\n\",\"title\":\"What is included in the monthly stay fee?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Yes. We require a <strong>security deposit equivalent to one month\u2019s stay<\/strong>, which will be refunded at the end of your stay provided there are no damages or extraordinary cleaning costs.<\/p>\n\n\",\"title\":\"Is there a security deposit?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">The minimum stay is <strong>1 month<\/strong>. We encourage medium- and long-term stays to help build a strong community and create a richer shared living experience. There is no fixed maximum stay\u2014you are welcome to stay for as long as it feels right for you and the community.<\/p>\n\n\\n\",\"title\":\"What are the minimum and maximum stay lengths?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Our coliving is organised by floors. You will share the kitchen and open-plan living and dining area with residents from 3 to 6 other rooms, depending on which floor your room is located on.<\/p>\n\n\\n\\n\",\"title\":\"How many people will I share the kitchen and common areas with?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Yes. We can provide you with the documentation you need to register your address or present your rental agreement.<\/p>\n\n\\n\",\"title\":\"Can I register my address or request a rental contract?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Please try to give us 30 days' notice. If that is not possible, we will review your situation on a case-by-case basis.<\/p>\n\n\\n\",\"title\":\"What happens if I need to leave earlier than planned?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Yes. The shared areas are cleaned weekly, and your room is cleaned once a month. Additional cleaning services are available at an extra cost.<\/p>\n\n\\n\",\"title\":\"Is cleaning included?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Out of respect for the other residents and due to potential allergies, we are unable to accommodate pets.<\/p>\n\n\\n\",\"title\":\"Are pets allowed?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Yes, we understand that you may want to welcome friends or family. Visitors are welcome, as long as they respect the basic community guidelines: \\n<br \/>\u2022 You are welcome to have occasional daytime visitors. \\n<br \/>\u2022 Visitors must respect the shared spaces and the peaceful atmosphere of the coliving. <br \/>\\nWe want you to feel at home while ensuring the experience remains comfortable and respectful for everyone in the community.<\/p>\n\n\\n\",\"title\":\"Can I have visitors?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Yes, we offer a <strong>10%<\/strong> discount for stays of more than 3 months and a <strong>20%<\/strong> discount for stays of more than 6 months. We also offer benefits for renewals and referrals.<\/p>\n\n\\n\",\"title\":\"Do you offer discounts for long-term stays?\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"BOOKING, CONTRACT & PAYMENTS\\n\",\"id\":\"orders\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-content {background-color:#e2c19f;\\npadding: 10px; \\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin_bottom\":\"xlarge\",\"margin_top\":\"remove\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">\u2022 Yes, you can cancel your booking with more than 30 days' notice.<br \/>\u2022 If you cancel with less than 30 days' notice, the payment is non-refundable, but we will do our best to find a solution (such as changing your dates or transferring the booking to someone else).<\/p>\n\n\\n\",\"title\":\"Can I cancel or change my booking?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"isSelectedEnd\\\"><span>There is no fixed check-in or check-out time.<\/span><\/p>\n\n\\n\n\n<p><span>Please note that we do not have a physical reception desk.<\/span><\/p>\n\n\\n\n\n<p><span>The day before your arrival, you will receive an access code and instructions to complete your self check-in. <\/span><\/p>\n\n\\n\n\n<p><span>If you arrive during our office hours, we will do our best to welcome you in person.<\/span><\/p>\n\n\\n\",\"title\":\"How does the check-in and check-out process work?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Just bring your luggage, personal documents, and your essentials. We provide bed linen and towels upon arrival, with additional replacements available on request.<\/p>\n\n\\n\",\"title\":\"What should I bring?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Your booking confirmation will include step-by-step directions, transport options, and our support contact details.<\/p>\n\n\\n\",\"title\":\"How do I get there from the airport or train station?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">You can request an invoice at any time, and we will send it to you by email. We can also issue invoices in your company's name.<\/p>\n\n\\n\",\"title\":\"How do I receive my invoices\/receipts?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Your first month's rent will be prorated based on your move-in date.<\/p>\n\n\\n\",\"title\":\"What if I arrive in the middle of the month?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Just let us know in advance. We give priority to stay extensions and will confirm availability along with the updated rate.<\/p>\n\n\\n\",\"title\":\"Can I extend my stay?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>No. To secure your booking, we only require payment of the security deposit. The first month's rent must be paid one month before your arrival, and after that, payments are made on a monthly basis.<\/p>\n\n\\n\",\"title\":\"DO I HAVE TO PAY FOR THE FULL STAY?\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"COMMUNITY LIVING (DURING YOUR STAY)\",\"id\":\"delivery\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"text_align\":\"left\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"css\":\".el-content {background-color:#e2c19f;\\npadding: 10px; \\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin_bottom\":\"xlarge\",\"margin_top\":\"remove\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">Please respect quiet hours (10:00 pm\u20138:00 am), take care of the shared spaces, do not smoke inside the house, and help keep common areas clean and tidy.<\/p>\n\n\\n\",\"title\":\"What are the basic house rules?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">You can report maintenance issues via WhatsApp or email. We resolve urgent issues as quickly as possible and keep you informed with clear updates on expected timeframes.<\/p>\n\n\\n\",\"title\":\"How do I report maintenance issues?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\"><span>We organise a variety of activities designed to help you connect, have fun, and share experiences. Every month, we create a calendar featuring sports, food, cultural, and wellness activities.<\/span><br \/><span>Everyone in the coliving community is welcome to join\u2014and you're also encouraged to suggest new ideas or activities if you'd like!<\/span><\/p>\n\n\\n\",\"title\":\"What kind of events and activities do you organise?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>You have access to a coworking space exclusively for residents. You can also work comfortably from your room, which comes equipped with a desk, or make use of the building's shared spaces, such as the lounge on your floor or the communal garden.<\/p>\n\n\\n\",\"title\":\"Are there workspaces?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p align=\\\"justify\\\">You can leave a review on our Google profile by clicking <a href=\\\"https:\/\/g.page\/r\/CaIRNx4bvumWEBM\/review\\\">here.<\/a><\/p>\n\n\\n\",\"title\":\"How can I leave a review or share my feedback?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes. We have a referral programme: if a friend books through your recommendation, both of you will enjoy exclusive benefits.<\/p>\n\n\\n\",\"title\":\"Referral programme?\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\u00bfTiene otras preguntas?\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"maxwidth\":\"large\",\"title_element\":\"h2\",\"title_style\":\"h3\"}}]}],\"props\":{\"status\":\"disabled\"}},{\"type\":\"row\",\"props\":{\"layout\":\"1-3,1-3,1-3\",\"status\":\"disabled\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"maxwidth\":\"large\",\"maxwidth_breakpoint\":\"l\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Email Us\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"maxwidth\":\"large\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Lorem ipsum dolor sit amet, consectetur adipiscing elit<br class=\\\"uk-visible@xl\\\"> sed do eiusmod tempor incididunt ut labore.\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"maxwidth\":\"large\"}},{\"type\":\"button\",\"props\":{\"fullwidth\":false,\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"maxwidth\":\"large\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"link-text\",\"content\":\"Send an email\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon\":\"mail\",\"icon_align\":\"left\",\"link\":\"mailto:info@example.com\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"maxwidth\":\"large\",\"maxwidth_breakpoint\":\"l\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Ll\u00e1manos\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"maxwidth\":\"large\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Dolor sit amet, consectetur adipiscing elit.<br \/>\\n<span class=\\\"uk-text-bold\\\">Monday - Sunday 9 am - 9 pm EST<\/span>\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"maxwidth\":\"large\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"maxwidth\":\"large\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"link-text\",\"content\":\"(555) 12 345 678\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon\":\"receiver\",\"icon_align\":\"left\",\"link\":\"tel:+55512345678\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\",\"margin_bottom\":\"medium\",\"margin_top\":\"medium\",\"maxwidth\":\"large\",\"maxwidth_breakpoint\":\"l\"}},{\"type\":\"headline\",\"props\":{\"content\":\"WhatsApp Chat\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"margin_bottom\":\"remove\",\"maxwidth\":\"large\",\"title_element\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Ipsum dolor sit amet consectetur adipiscing elit<br class=\\\"uk-visible@xl\\\"> sed do eiusmod tempor incididunt ut labore.\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"maxwidth\":\"large\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"maxwidth\":\"large\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"link-text\",\"content\":\"Let\u2019s chat\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon\":\"whatsapp\",\"icon_align\":\"left\",\"link\":\"#\"}}]}]}]}]}],\"version\":\"5.0.32\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3943","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - Coliving<\/title>\n<meta name=\"description\" content=\"Aclaramos todas tus dudas sobre c\u00f3mo es vivir en coliving. \u00bfQu\u00e9 necesitas saber sobre SOMOS Coliving? 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